Returns and Refunds

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at therestore@restoreprehab.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

I've changed my mind and no longer want the item I ordered

If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will also be at the cost of the buyer. Once we've received the item and our returns team confirms everything checks out OK, you will receive an

If you have any further questions, please don't hesitate to contact us at therestore@restoreprehab.co.nz.